At Square Network Solution, we understand that circumstances may arise where you need to cancel our services. We strive to provide a clear and fair cancellation and refund policy to ensure a positive experience for our customers. Please review the following guidelines regarding cancellations and refunds:
- Cancellation Requests: To initiate a cancellation, please contact our customer support team via phone or email. We require written confirmation of your cancellation request for record-keeping purposes.
- Refund Eligibility: Refunds for service cancellations are subject to the terms and conditions outlined in your service agreement. We evaluate refund eligibility on a case-by-case basis.
- Prorated Refunds: If you cancel our services before the completion of your billing cycle, you may be eligible for a prorated refund. The amount refunded will be determined based on the unused portion of the service.
- Non-refundable Fees: Please note that certain fees associated with setup, installation, or customization of our services may be non-refundable. These fees will be clearly communicated to you during the initial service agreement.
- Refund Processing Time: We strive to process refunds promptly once your cancellation request is approved. Please allow up to [X] business days for the refund to be credited back to your original payment method.
- Communication of Refund Status: Our customer support team will keep you informed regarding the status of your refund request. You can expect regular updates throughout the refund processing period.
We recommend reviewing your specific service agreement for any additional details or exceptions related to cancellations and refunds. If you have any further questions or need assistance with our service cancellation and refund policy, please don’t hesitate to contact our customer support team. We are here to ensure a smooth and satisfactory experience for all our valued customers.
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